Your First Visit
Finding out you or your child needs braces doesn’t need to be a stressful event. The orthodontist and staff at Orthoworks will walk you through every step. We are here to help you in every matter from financing to maintenance of your beautiful smile.
We ask all new patients to complete our Pre-Treatment Survey before the first visit so we can get to know you better and make your visit more efficient. To complete the survey, CLICK HERE. Contact our office if you have a language preference other than English. We are happy to assist you.
Your first visit will include an introduction to your Patient Advisor and a quick tour of the office. This helps patients feel more comfortable and at ease. The goal of the first appointment is to determine if treatment is needed and, if so, where to start. A thorough clinical examination is given. Photographs and x-rays of the teeth and mouth will be taken. The orthodontist will give a diagnosis, explain any orthodontic problems and recommend a course of action.
If it is determined treatment is needed, impressions of the teeth will also be taken. If you choose Invisalign, an Itero scan will be performed. These will be used to help determine an individualized treatment plan. A Patient Advisor will provide you with an estimate of the treatment cost and review your insurance benefits. Furthermore, financing options and payment plans will be discussed. Patients who qualify for Care Credit have zero down payment! In addition, the doctor pays the interest for 24 months! One of our Patient Advisors can assist you with an online Care Credit application or you may choose to apply from your smart phone or tablet or from the comfort of your home HERE.
Recommended appliances, such as retainers, braces or expanders will be described in detail. You will also receive an estimate as to the length of time the treatment will take and frequency of appointments. The consultation typically takes 45 minutes to two hours.
If you agree to go ahead with treatment, the next step is to make an appointment to get the appliances placed. Some patients can start treatment the same day. The orthodontist and staff will explain the importance of good oral hygiene while the appliances are in place. Additionally, they will discuss how to care for the appliances and review proper dental hygiene procedures.
Appointments are usually needed every 6 to 8 weeks to determine the progress of your teeth and to make adjustments. The orthodontist will also evaluate and review your hygiene practices. The orthodontist and staff are part of a team, but the patient is the key player. Orthodontists want their patients to feel comfortable and knowledgeable about every step of the process. If you have questions or concerns at any time, don’t hesitate to ask.
New Patient Forms
To make your first appointment more enjoyable and efficient, please complete our NEW online patient forms before the visit. Note: all questions must be complete or an error message will display.Patient Info and Medical History Form (English) Patient Info and Medical History Form (Spanish) Child (English) Adult (English) Child (Chinese) Adult (Chinese) Child (Spanish) Adult (Spanish) Notice Of Privacy Practices Select Your Perferred Language
Winston is our mascot dog who smiles on command- with the perfect smile!
Take a look at a couple of our instructional videos . . .
Wooden Nickels Program
Sometimes, we need a little extra motivation to do the things we need to do. This is especially true when we are young. To help our patients stay on track with their treatment, we offer the WOODEN NICKELS PROGRAM. At each appointment, you will be given a cooperation report; this report will determine the WOODEN NICKELS you receive at each appointment. You save these up and then trade them in for a prize. It is our way of giving you the boost you need while thanking you for being a wonderful patient.
Like any game, there are rules to the WOODEN NICKELS PROGRAM. They are as follows:
ONE One wooden nickel is given when you meet all of the following four requirements at your visit.
- You show up on time for your appointment
- You have been brushing and flossing very well
- No damage has been done to your appliance or braces
- You have been wearing your elastics and/or appliance as instructed
EXTRA nickels are given when:
- You bring in a report card with an A on it. You get one Nickel for every A on your report card.
- Your dentist signs a form at your six-month check-up certifying your have great hygiene and no cavities.
- You wear your OrthoWorks t-shirt to your appointment.
- You Yelp us or check in on Facebook while in our office
You will earn TEN wooden nickels when:
- You refer a friend to our office and they begin treatment with us. They must let us know that you referred them.
- You come to the office pre-approved for Care Credit and utilize it during your appointment to start treatment. For new patients only.
You cannot earn wooden nickels when:
- You are visiting for an emergency appointment
- You come in for brushing help or an oral hygiene check.
- You missed your previous appointment without canceling it before the scheduled date.
Keep in mind, if we forget to give you your nickels, you must ask for them before you leave the office. We do not give forgotten nickels at the next visit.
Wooden Nickel Exchange List
|SmileGuard Flouride Rinse||10|
|McDonald’s or Burger King ($5)||10|
|Jamba Juice ($5)||10|
|Target Gift Card ($10)||20|
|See’s Candy Gift Card ($10)||20|
|Trader Joe’s Gift Card ($10)||20|
|Movie Tickets (2)||30|
|I-Tunes Gift Card ($15)||30|
|Macy’s Gift Card ($25)||50|
|Best Buy Gift Card ($25)||50|
|Restaurant Gift Card ($25)
Red Lobster, Cheesecake Factory,
Olive Garden or Ca. Pizza Kitchen
|2 Great America Tickets||80|
|2 Six Flags
|2 Raging Waters OR
|2 Santa Cruz Beach Boardwalk Ticket||80|
|Oral B Electric Toothbrush||80|
To redeem the prize, you will need to fill out a form with the patient’s name, next visit date and prize type. Present the form along with the nickels (in an envelope) to our front desk person. Some prizes will have to be mailed out or given to you at your next orthodontic visit. Forms will be located in the waiting room.
Financial & Insurance
It is our mission to provide you with affordable, high-quality treatment that fits your budget! We offer a variety of payment options to meet your needs. For your convenience, we accept Visa, MasterCard, Discover, American Express and CareCredit. We offer zero-interest financing over active months in treatment with approved credit, a down payment and automatic payment debit. We offer several types of discounts from which you can choose,ie… 5% discount for paying in full or a multi-family discount.
Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.
If your insurance covers orthodontic treatment, you will receive the benefit of reduced personal costs. Many insurance policies have a lifetime orthodontic benefit that is distinct from regular dental insurance. Remember that insurance policies vary, and we will review your insurance to determine the appropriate course of action. Once treatment has started, we will file your claims.
Please remember that orthodontic insurance is a benefit for you or your child. If, during the course of treatment, your benefits change, the financially responsible party is accountable for all charges.
Frequently Asked Questions
- Is there an orthodontic problem, and if so, what is it?
- What must be done to correct the problem?
- Will any teeth need to be removed?
- How long will the treatment take to complete?
- How much will the treatment cost?
As a team, we are committed to providing beautiful healthy smiles for children and adults through the best of orthodontic care. We are dedicated to providing extraordinary personal service with compassion and consideration for each individual’s needs. We strive to create a friendly and caring environment for both our patients and employees. We continue to invest both time and training team building and staff education.
Office Hours for Our Locations
Please see locations pages in the menu for specific office hours for your local office.
Your scheduled appointment time has been reserved specifically for you, therefore we ask that you arrive 5 minutes early to brush your teeth and be ready at your appointment time so that we may spend quality time with you. We request 24-hours’ notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. However, after missing three appointments without notifying us in advance, you are subject to being charged an additional no show fee.